Returns Policy

CUSTOMER CANCELLATION OF ORDERS AND RETURNS

An order may cancelled at any time after it has been placed, and up to 14 days after receipt

If the goods have already been shipped at the time of cancellation the customer is responsible for returning the goods at their own expense and in the condition in which they received.

Where goods have been despatched at the time of cancellation, the following options are available to customers.

  • Return for full refund
  • Return for exchange
  • Retain goods and request partial refund 

Please contact The Vinyl Revival Store before returning goods.

The easiest way to contact me is to use ther CONTACT FORM or you can:-

  • Phone: +44 (0) 7971792461 (between 10:00 and 18:00 GMT/BST - Monday to Friday - Outside of these hours leave a voicemail and I will call back)
  • Mail: The Vinyl Revival Store, 3 Church Street, Buckden, St. Neots, Cambridgeshire, PE19 5TE, UK
  • Email: returns@vinylrevivalstore.com

Additional terms relating to electrical items

All items are tested for use in the UK with a power supply rated at 220/240 volts 50Hz AC - if an item can be used with alternative power supplies this is stated in the description.

  • it is the customer’s responsibility to check that the item will operate on the power supply in their country. Incompatibility with local power supplies does not constitute a reason for cancellation or return.

All items sold to customers in the UK and Republic of Ireland are supplied with a fixed power lead or a detachable power lead, with a UK 3 pin power plug and correct fuse.

  • items sold to customers in the EU are be supplied with a detachable power lead with a standard European 2 pin plug, where appropriate. However, if the item has a fixed power lead it will not have a power plug.
  • Items sold to customers outside the EU do not have a power plug attached, nor is a detachable power lead supplied.
  • the absence of a power plug or detachable power cord does not constitute a reason for cancellation or return.
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