Shipping & Returns

I usually despatch orders within 2 business days; 3 days for items that require a lot of packaging, such as record players and turntables. I am a one man business and sometimes it takes a little longer - please be understanding.

before placing your order. for a shipping quotation contact me please Standard shipping services are set out below. Shipping charges are based on the total weight and value of an order, and are calculated at the checkout and you will be offered a choice of available services. If you are not offered a shipping option at checkout

UK SHIPPING 

If the total value of your order is £250 or more, your order ships FREE!

  • Up to 2kg - and up to £30 in value Royal Mail 1st or 2nd Class 
  • Up to 2kg - and up to £60 in value Royal Mail 1st or 2nd Class Signed For 
  • Up to 2kg - and over £60 in value Royal Mail Special Delivery 
  • Over 2kg and Under 15kg - Economy Courier, Parcel Force, DHL or UPS
  • Over 15 kg to 30kg - ParcelForce 
  • before placing your order. for a shipping quotation contact me please - Over 30Kg - Parcelforce, DHl or UPS or other courier by special arrangement 
  • All orders over £30 require signature on delivery.

INTERNATIONAL SHIPPING

The Vinyl Revival Store is UK based and shipping to some countries can be very expensive. There are so many international carriers that it is impossible for me to list all shipping options. If you like the product but not the shipping charge, or if a shipping charge for your country is not available, please contact me before you buy and I will find the best available price.

Europe - Austria, Belgium, Bulgaria, Canary Islands, Channel Islands, Corsica, Czech Republic, Denmark, Finland, France, Germany, Gibraltar, Greece, Italy, Hungary, Lithuania, Luxembourg, Monaco, Netherlands, Norway, Poland, Portugal, Republic of Ireland, San Marino, Slovakia, Slovenia, Sweden, Switzerland.

  • Up to 2kg - Airmail 
  • Over 2kg and Under 20kg - Airmail (if order can be split and be sent in more than one parcel), Parcelforce 
  • Over 20kg - Parcelforce, DHL or UPS by special arrangement - please contact me for a shipping quotation before placing your order.
  •  
  • All orders over £30 require signature on delivery

​​Rest of the World (including European countries not listed above)

  • Up to 2kg - Airmail 
  • Over 2kg - Airmail (if order can be split and be sent in more than one parcel), Parcelforce, DHL or UPS - please contact me for a shipping quotation before placing your order
  • All orders over £30 require signature on delivery

CUSTOMER CANCELLATION OF ORDERS AND RETURNS

An order may cancelled at any time after it has been placed, and up to 14 days after receipt

If the goods have already been shipped at the time of cancellation the customer is responsible for returning the goods at their own expense and in the condition in which they received.

Where goods have been despatched at the time of cancellation, the following options are available to customers.

  • Return for full refund
  • Return for exchange
  • Retain goods and request partial refund 

Please contact The Vinyl Revival Store before returning goods.

The easiest way to contact me is to use ther CONTACT FORM or you can:-

  • Phone: +44 (0) 7971792461 (between 10:00 and 18:00 GMT/BST - Monday to Friday - Outside of these hours leave a voicemail and I will call back)
  • Mail: The Vinyl Revival Store, 3 Church Street, Buckden, St. Neots, Cambridgeshire, PE19 5TE, UK
  • Email: returns@vinylrevivalstore.com

Additional terms relating to electrical items

All items are tested for use in the UK with a power supply rated at 220/240 volts 50Hz AC - if an item can be used with alternative power supplies this is stated in the description.

  • it is the customer’s responsibility to check that the item will operate on the power supply in their country. Incompatibility with local power supplies does not constitute a reason for cancellation or return.

All items sold to customers in the UK and Republic of Ireland are supplied with a fixed power lead or a detachable power lead, with a UK 3 pin power plug and correct fuse.

  • the absence of a power plug or detachable power cord does not constitute a reason for cancellation or return.
  • Items sold to customers outside the EU do not have a power plug attached, nor is a detachable power lead supplied.
  • items sold to customers in the EU are be supplied with a detachable power lead with a standard European 2 pin plug, where appropriate. However, if the item has a fixed power lead it will not have a power plug.

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